THE BOYCE DIFFERENCE

There are two things that sets Boyce Body Werks apart from all other collision repair centers;

  1. We are independently (not corporately) owned. Our name is on the door and we take great pride in our work. Last year 99.8% of our customers stated they would refer us to friends and family.
  2. We work for YOU our customer, WITH your insurance company, not FOR your insurance company.

In Illinois it is your 100% YOUR choice who repairs your car. Your insurance company might strongly recommend or steer you to one of their preferred shops. Direct Repair Programs (DRP‘s) that insurance companies have in place are not for the benefit of you, the consumer. They are a way for the insurer to maintain control of the repairs, fix prices, and keep their costs to a minimum while maximizing their profits, not your safety.

Many collision repair facilities promote their DRP relationships with insurance companies. What most consumers don’t know is these shops have agreed to concessions dictated by their insurance partner. In return their insurance partner will continue to send them work. Some of the concessions these shops agree to:

  • Repair cars that should be totaled
  • Repair panels that should be replaced
  • Use junkyard parts instead of new
  • Use counterfeit parts instead of original equipment parts
  • Weld-on used structural panels
  • Push to have your car repaired as quickly as possible, with no regard to quality, to save them money on rental fees

At Boyce Body Werks we have chosen NOT be a part of most insurance direct repair programs. This is due to the fact it is NOT in our customers’ best interest. We work for YOU, WITH your insurance company, not FOR your insurance company. We will always be YOUR advocate to ensure your car is repaired with safety and quality in mind. 

The only insurance company we have partnered with only requires us to match concessions given to other insurance companies. Since we have no others we are still able to repair cars to our standards, not someone else’s.

Often insurance call centers use scare tactics to persuade customers to use their DRP shop. They might tell you it is your right to have any collision center repair your car, but if you don’t use their DRP:

  • Your repairs will not be guaranteed
  • Other shops will charge you more
  • Repairs will take longer

We have always guaranteed our workmanship for the life of your car. For all standard insurance company repairs, there will be no cost difference to you. The repair might take a day or two longer because the insurance company has to send out one of their adjusters, whom we will work with to ensure a quality repair on your behalf. If we feel the car can not be safely repaired, we will fight for you to have the car deemed a total loss.

If you  still decide to have a DRP repair your car, request to see their signed agreement with the insurance company and carefully review their repair procedures and parts requirements. Is that how you want your car repaired?

ALWAYS MAKE IT YOUR CHOICE WHO REPAIRS YOUR DAMAGED CAR


Additional information on DRP’s and Insurance Steering

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ANGIES LIST
NERD WALLET

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